Cancellation Policy
Last updated: June 17, 2026
This Cancellation Policy is part of the VoltShare Terms of Use and applies to Drivers and Hosts. It explains what happens when a booking is cancelled, a Driver does not show, a Host cancels, or a charging session is interrupted. Capitalized terms have the meaning given in the Terms of Use.
1. Driver cancellations
- Free cancellation. You may cancel a booking free of charge anytime before your session starts. When you cancel, the authorized hold on your payment method is released in full and you are not charged.
- No-show. If you do not show for a confirmed booking and the session is never started, the Host may report a no-show after your booking window ends. In that case we charge a no-show fee of 50% of the amount authorized for the booking, to compensate the Host for the reserved time. You are never charged for energy you did not use.
2. Host cancellations
- Hosts are expected to honor confirmed bookings. If a Host cancels a confirmed booking, the Driver is not charged, the authorized hold is released in full, and we will help the Driver find an alternative where possible.
- Frequent or late Host cancellations may affect a Host’s standing, ratings, search placement, or eligibility to host.
3. Driver no-show protection for Hosts
If a Driver confirms a booking and does not show, the Host is protected for the reserved time. After the booking window ends, the Host can report the no-show and receive 50% of the payout they would have earned for the session. This guaranteed payout is funded by the no-show fee charged to the Driver and is paid out through Stripe.
4. Session interruptions & equipment failure
- On sessions priced per kWh, you are charged only for the energy actually delivered. If you use less than estimated, the unused portion of the authorized hold is released.
- If a session cannot start or is interrupted because of a problem with the charger, end the session and report it from your trip in the app. We will review what happened, and the Host can issue a refund for energy you did not receive.
5. Extenuating circumstances
We may waive fees or provide refunds outside this Policy in genuine emergencies or other extenuating circumstances, at our discretion — for example, severe weather, a medical emergency, or other events beyond your reasonable control.
6. Refunds & how to cancel
- Refunds and releases of authorized holds are processed through Stripe to your original payment method. Depending on your bank, it may take several business days for the funds to appear.
- To cancel, open the booking in your trips screen (Drivers) or bookings screen (Hosts) in the app. A cancellation takes effect once it is confirmed by the Platform.
7. Relationship to the Terms
This Policy supplements our Terms of Use. If there is a conflict specifically about cancellations, no-shows, or refunds, this Policy controls. Questions can be sent to Inova Studio LLC at [email protected].